Return Policy

At Lash Lift, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy to ensure your peace of mind.


  • To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

Returns Process:

  1. Contact Customer Service: Before returning your item, please contact our customer service team at [customer service email] to initiate the return process. Be sure to include your order number and the reason for your return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item.
  3. Pack and Ship: Pack your item securely in the original packaging, along with the return authorization number. Ship the package to the address provided by our customer service team.
  4. Inspection and Refund: Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. Upon approval, we will process your refund to the original method of payment within [number of days] business days.


  • Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Return Shipping:

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at [customer service email] so we can resolve the issue for you promptly.

Final Sale Items:

  • Please note that certain items are not eligible for return or exchange, including final sale items and gift cards.

Contact Us:

  • If you have any questions or concerns about our return policy, please contact our customer service team at [customer service email]. We are here to assist you and ensure your shopping experience with Lash Lift is a positive one.

Thank you for choosing Lash Lift. We appreciate your business and strive to provide you with the best possible shopping experience.